Frequently asked questions.
Everything you need to know about migrating from other platforms, upcoming WhatsApp automation, and data protection policies.
Migrating takes under 5 minutes. You simply export your client list and service catalog as a standard Excel or CSV file from Fresha, Vagaro, Phorest, or Mindbody. Our free migration tool imports your client names, phone numbers, emails, past visit histories, and technical formula notes automatically with zero downtime.
2-way WhatsApp Booking Concierge integration is currently marked as Coming Soon. Once released, it will automatically deliver interactive booking confirmations and reminders where clients can confirm or reschedule effortlessly.
No. WhatsApp automation (Coming Soon) is being built directly into Ifresh without per-SMS markups so you will never see surprise carrier line items on your monthly bill.
Never on direct clients. Any client who books via your website, Instagram bio, Google Maps, or direct booking link is 100% free of marketplace commission (0%). You only ever pay standard payment processing fees (1.75% + 20p). Furthermore, we will never advertise competing salons to your clients.
You can use Tap to Pay on your existing iPhone or Android device with zero extra hardware purchases. If you prefer a dedicated card reader for chip & PIN insertion, we offer a pocket Bluetooth terminal for a one-time purchase of £49 with zero monthly hardware leasing fees.
Payouts are transferred automatically on a daily rolling 1-business-day schedule directly to your connected bank account. Full itemized reconciliation reports are generated automatically for your accountant.
Zero contracts, zero lock-in, zero cancellation fees. You can upgrade, downgrade, or export your entire client database at any time with 1 click.
Still have questions?
Our salon onboarding specialists are on standby to help you migrate your calendar and configure your storefront.